Online Banking Direct Alerts


At Community Credit Union, we take the security of your personal information very seriously.  As such, we have taken great measures to provide you with multiple layers of protection against various forms of fraud and identity theft.

Our motto is - your accounts can never be too safe!  With Direct  Banking Alerts, you receive an added level of security.  By subscribing to Direct Banking Alerts you will be automatically sent an email and/or a text message to alert you when certain changes are made to your account through online banking.

Should you receive an alert of an action that you did not do, you need to contact your branch immediately.


Choose to receive any or all of the following seven Alerts:

1. New bill payee added

Alerts you when a new bill payee has been added to your account through online banking.  If a vendor is added and you didn't add them, it could be a sign of fraudulent activity.  Contact your branch right away.

2. Personal Access Code changed

Alerts you when your Personal Access Code has been changed through online banking.  If it is not you who changed it, contact your branch immediately.

3. Incorrect Personal Access Code (account locked)

Alerts you when your online banking account has been locked after the maximum number of failed attempts to input your Personal Access Code.

Is someone trying to guess your PAC to access your account?  If you suspect this may be the case, contact your branch immediately.  We will unloack your account for you and help you select a new PAC.

4. Incorrect Personal Access answers (account locked)

Alerts you when your online banking account has been locked after the maximum number of failed attempts to answer your Personal Access questions.

Our system recognizes a computer or mobile phone that has never been used before to access your account, and asks Personal Access questions to confirm your identity.  If it's not you who tried to answer the questions, contact your branch immediately.  If it is you, call us to reset your Personal Access questions and we'll get you back into your online banking.

5. Online banking login

Alerts you when your account has been accessed on a computer or mobile devide.  It it is not you or your joint account holder who has accessed your account, let us know right away.  If it appears that your account has been compromised, we will work with you to secure your account.

6. A new INTERAC® e-Transfer recipient has been added

Alerts your when a new e-Transfer recipient has been added to your account.  If a recipient is added and you didn't add them, please contact us immediately to let us know.

7. Payment Alerts

Periodically a personal message will be sent to you via online banking.  When a personal message becomes available, you will be sent an alert to advise you.


Please call your branch if you'd like assistance in setting up Direct Banking Alerts.

Marystown: 709-279-3510

Witless Bay:  709-334-2170

Hermitage:  709-883-2135

 

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