Who can send an international transfer? Expand/Collapse

International Transfers is available to all members that have online banking and register for the product.

How do I send an international transfer? Expand/Collapse

1. Complete your one-time registration through online banking to get started
2. Add your recipient so we know who to send the money to
3. Book your international transfer
4. Done!

What do I need to get setup? Expand/Collapse

You will need:
• A chequing orsavings account
• Access to your online banking
• Government issued photo i.d. (e.g. a drivers’ license or passport) ready to upload
• The recipient’s contact information and bank account details

What information do I need to register? Expand/Collapse

As part of the registration process, you will need to provide basic personal information, answer a few questions regarding transfer behaviour and select the countries in which you are planning to send money as well as the information on the recipient you wish to send funds. You will also need to upload your government issued photo ID for identity verification. Be sure to have your ID available and accessible for upload.

Be sure to select all the countries you are planning to send money to as part of your registration process. If you need to add other countries following your initial registration – the process is easy! Simply call International Transfers Support (604-256-6200) between 10am-10pm AST.

When, where, and how often can I send international transfers? Expand/Collapse

Anytime, anywhere, directly through your online banking. You can use the service as much as you like, provided the transfers are within your transfer limit and there are enough funds in the account.

Once I’m registered, can I send a transfer right away? Expand/Collapse

As this verification is completed in real-time, you can send a transfer within a few minutes.

When will my recipient receive the transfer? Expand/Collapse

Transfers are delivered within two to five business days. You will receive an email notification when the funds move from your account and another notification when they are received by your recipient.

How safe is my transfer? Expand/Collapse

Your transfer is protected with AES 256-bit encryption, automated identity verification, anti-money laundering procedures, automated online checks, and advanced anti-fraud safeguards—all through a FINTRAC-regulated entity.

How do I keep track ofmy transfer? Expand/Collapse

Your transfer will appear in your transaction history in online banking in real-time, plus, you’ll receive an email notification when the transfer has left your account and when it arrives at the recipient’s account.

What are the exchange rates? Expand/Collapse

This service offers live pricing which means you get the real exchange rate–every time.

Is my transfer amount guaranteed? Expand/Collapse

Yes, what is sent is what is received—there are no deductions.

Are there any fees for International Transfers? Expand/Collapse

International Transfers is lower cost than wire transfers and many other options in today’s market. For transfers greater than $500 there is no fee and for transfers less than $500 there is a small fee of $2.50 for most destinations. Once the transfer is complete, your account will be debited the amount you want to send plus exchange and the applicable fee

Can I use this service to transfer funds between my CAD account and Expand/Collapse

Yes—International Transfers can be used to exchange currency between your CAD account and your USD account here in Canada. This process will take two business days to complete.

Where can I send money? Expand/Collapse

You can send money to more than 20 countries worldwide.

How do I use International Transfers? Expand/Collapse

Through your online banking:
1. Sign into your online banking
2. Select “Transfers” and then “International Transfers”
3. Follow the instructions

How do I update my personal information or add a new country destination? Expand/Collapse

It’s easy—all you need to do is call International Transfers Support (1-604-256-6200) between 10am-10pm AST. A representative from International Transfers support team will ask you a few questions to confirm your identity and will update your information in real-time. You are then ready to send your next transfer.

Where can I get support for International Transfers? Expand/Collapse

For support regarding your credit union account and online banking contact us:
• Telephone: Mayrstown 709-279-3510/ Witless Bay 709-334-2170/ Hermitage 709-883-2135 
• Email:

For support related to the International Transfers service contact the International Transfers Support Team:
• Telephone: 604-256-6200
• Email: